This week I'm joined by Jason "JJ" James who is the CIO for Optima Healthcare Solutions. JJ is also the author of the upcoming book "Make IT work: Practical IT guide to mergers and acquisitions." In our conversation, JJ outlines how the CIO is similar to an anthropologist and must be a study of human tools, culture and development. We also discuss JJ's perspective on how innovative technology is impacting the healthcare industry. Closing out our conversation, JJ talks about why hype is valuable and the role the CIO plays in the changing landscape. Tim Crawford: Hello, and welcome to the CIO In The Know podcast, where I take a provocative, but pragmatic look at the intersection between business and technology. Tim Crawford: This week I'm joined by Jason JJ James, who is the CIO for Optima Healthcare Solutions. JJ is also the author of the upcoming book, Make it Work: Practical IT Guide to Mergers and Acquisitions. In our conversation, JJ outlines how the CIO is similar to an anthropologist, and must be a study of human tools, culture, and development. We also discuss JJ's perspective, on how innovative technology is impacting the healthcare industry. Closing out the conversation, JJ talks about why hype is valuable, and the role the CIO plays in the changing landscape. So, when you think of healthcare in the space we operate in, which is post-acute care, which is everything outside of the hospital, there's so much happening in that space. I think about my own mother who is in assisted living.

This week I'm joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays for enterprises and the pillars that enable the CIO to play a significant role. Yousuf outlines three keys to building relationships and the importance that community plays in CIO decision making. Tim Crawford: Hello, and welcome to the CIO In The Know podcast, where I take a provocative but pragmatic look at the intersection between business and technology. Tim Crawford: This week I'm joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays for enterprises and the pillars that enable the CIO to play a significant role.